Sale of HSBC Wealth and Personal Banking in Mauritius to Absa Bank Mauritius

The transition will take place during the  weekend, from the evening of Friday 5 July 2024 until the morning of Monday 8 July 2024.

We'll shut down all our banking systems at 5pm on 5 July 2024 and you’ll no longer have access to:

• HSBC branches and contact centres
• HSBC Online Banking (Personal Internet Banking)
• HSBC credit cards
• HSBC ATMs
• Transactions via MauCAS
• HSBC website

Please note that you won't have access to your accounts and services during that weekend.
We recommend that you plan your payments and the cash you may need accordingly.

On the morning of Monday 8 July 2024, you’ll get access to your accounts and services at Absa Mauritius. You'll be able to reach Absa Mauritius through their branches and call centre. You’ll also be able to use their ATMs, and use your Absa Mauritius credit cards and debit cards. Note that Absa Mauritius will issue your new cards before 5 July 2024.

You may access Absa online and mobile banking once you've registered for these services.

Please note that the HSBC Bagatelle branch will become an Absa Mauritius branch on 8 July 2024. All other HSBC Mauritius branches will cease to operate at 5pm on 5 July 2024.

Absa Mauritius will send you a letter via post in June 2024 with the following details:

• HSBC Wealth and Personal Banking's last business day i.e., 5 July 2024
• Your Absa Mauritius account numbers and banking arrangements, including when your debit and credit cards will be issued
• More details on Absa Mauritius accounts, cards, loans, and transactions
• Information on tariffs, rates, fees, salary or pension credits, direct debits, standing orders, and anything else you need to know about your bank and card accounts
• Their customer service contact details

Please read through the information from both HSBC and Absa Mauritius carefully. Do take note of any key dates and actions.

Take note of your new account numbers

You'll need to tell the relevant parties about your Absa Mauritius account number. They may include your employer, pension provider, local and international remitters. If you hold any bonds, you'll need to notify Bank of Mauritius too. This way, they can use it right away after the transition.

For government salaries and pensions, we'll arrange the account number changes. You won't need to do anything.

Present HSBC personal cheques for clearing before 5 July 2024

Your payee will need to present any personal cheques you've issued before our last business day. Any personal cheques presented after that date will be returned. This is because your HSBC accounts will have already been closed.

You'll be sent your statements

We'll send you your account statements by post to the mailing address held in our records. These will show your balances as at our last business day.

Credit card statements will be issued on the usual dates.

Some banking services will be paused

We'll pause some banking services to prepare for the transition. They will resume at Absa Mauritius after the transition is done.

Please see the 'What services will no longer be available?' for details.

We apologise for any inconvenience caused.